Frequently Asked Questions

Have a look at some of our responses to frequently asked questions we’ve received from customers.

Should you not be able to make payment on your account, you would need to inform us of this as soon as possible to discuss a suitable arrangement to prevent judgement taken against you. We require you to provide a new deduction date or make good on the outstanding amount.
  • EFT
    Collier and Malan Collections
    Standard Bank
    Account no: 061312789
    Branch code: 051001
    Reference your account number or ID number
  • Cash deposit at any Standard bank branch
  • Set up a debit order by completing the Debit order authorization form.Download form
Email accounts@colliermalan.co.za for a Paid up letter or contact us telephonically at 087 210 0151.
A judgment is a court order awarded to the debt collector, it means that a court has ordered that you must pay your debt to a particular creditor (such as a bank or retailer). If a judgment is entered against you, a debt collector will be able to affect a garnishment against your salary to collect an outstanding debt. A judgement will remain on your credit profile for 5 years or until rescinded and may prevent you from receiving further credit.
Once your account is paid in full, a delisting request will be submitted to the Credit Bureaus. Please note that updates can take up to 30 days to reflect on the credit bureau.
A statement can be requested from accounts@colliermalan.co.za or telephonically at 087 210 0151.